Effective date
This Privacy Policy applies from 9 September 2026. We may update this page from time to time; the latest version will always be available here.
Who we are
Klinikid connects families with pediatric and neonatal specialists and allied healthcare providers. This policy explains what information we collect, why we collect it, and how we protect it.
Information we collect
- Account and contact information you provide, such as your name, phone number and email address.
- Child profile details that you add, such as name, age and basic health context, where needed to provide a service.
- Appointment, workshop registration and booking details.
- Health-related information you choose to share within a booked service, such as documents uploaded for a second opinion.
- Payment information, which is processed by our payment provider (Razorpay). We do not store card details on our servers.
- Basic technical information such as browser type and pages visited, used to keep the site secure and functional.
How we use your information
- To provide and manage appointments, workshops and requested services.
- To enable authorised doctors and clinics to review the information needed to care for your child.
- To confirm bookings and send service-related communication.
- To meet legal, security and safety obligations.
Who we share information with
- Authorised doctors, clinics and service providers involved in your care.
- Trusted service providers such as payment processors and email delivery services, under appropriate agreements.
- Authorities or courts where we are required to do so by law.
We do not sell your personal information.
Cookies and analytics
We use cookies and similar technologies that are required for the site to function, and we may use analytics to understand how the site is used. You can control cookies through your browser settings.
How we protect your information
- All traffic to and from this website is encrypted.
- Access to personal and medical information is restricted to authorised team members only (least-privilege access).
- Medical documents you upload are stored securely and are never exposed as public files, and are only shared with specialists authorised for your request.
- Backups are taken regularly and stored securely.
How long we keep information
We keep personal information only as long as needed to provide services to you and meet legal or regulatory requirements. You may ask us to delete your information at any time.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond within a reasonable time.
Children’s information
Klinikid services relate to children, and families (parents or legal guardians) provide their children’s information with their consent. We never collect a child’s information except as provided by their parent or legal guardian.
Contact us
For questions about this policy or your personal data, contact us by phone at +91 7631 172 857 or on WhatsApp at +91 7631 172 857.